Return & Exchange Policy
Does Kawaii Desu Society accept returns/exchanges?
Kawaii Desu Society takes pride in providing our customers. We offer returns, exchanges, refunds, and even replacements under certain conditions.
The fact that we do not stock some of our products because some products are created based on orders must be taken into account.
My order hasn't been shipped yet, and I want to change my order's size, color, or address?
Please contact us on our Contact Us page as soon as possible. We usually process and start on orders by the next day. There is no guarantee that we can change your order when it is processed.
What if I want to Return or Exchange my order?
Kawaii Desu Society accepts returns/exchanges within 7 days from the date your item was delivered. If you would like to return/exchange any item(s), authorization is required. To obtain authorization, please contact us on our Contact Us page.
Return & Exchange Conditions
Items returned that do not meet these conditions will not be accepted and will be shipped back at your expense.
- Item must have Authorization to be returned.
- You must contact us within the 7 days from the date your item is delivered to obtain Authorization.
- All items, including the casing and everything that came with it, must be returned in their original condition and must not be damaged (i.e., without scratches, alterations, or signs of wear).
- Returning and exchanging items are preferred to be shipped with tracking. Items without tracking will not be processed until they physically arrive.
Refunds
Returns are processed within 5 days upon receiving your package. If your returns meet the Return & Exchange Conditions, the refund will be issued to your original payment or in the form of store credits if requested. Please note that only the cost of the item will be refunded, the shipping costs will not be refunded.
My order isn't what I ordered or arrived broken/defective?
You must contact us on the Contact Us page within the day you receive your package and the following day. We will replace or refund your order if it was mishandled by us, and we will reimburse or cover your return shipping. Please note that you must contact us within the next day of your item's delivery for our coverage.
What is Kawaii Desu Society's 1 Year Warranty?
As we stated, Kawaii Desu Society takes pride in providing our customers - hence why we provide a 1-year warranty for all orders. If your product damages, fades, or stops working under normal wear, the warranty entitles you to a one-time replacement of the piece - free of charge.
Proof of purchase, such as your order number and order information, will be required to submit a warranty claim. Simply contact us at our Contact Us page for replacement instructions.
This warranty is voided on any user damage issues (e.g., scratches, accidental breakage, water damage, exposure to chemicals like lotion or cologne). The lifetime warranty does not replace lost or stolen items.
If we no longer carry the item to replace your item, you will only then be permitted to exchange your piece for another of equal or lesser value.