Shipping Policy

How long is the Shipping Process?

Please allow us time to prepare your high-quality item, package them and mail them to you. Also, considering the Covid-19 regulations that are still active overseas, the ongoing pandemic safety measures will most likely delay our logistics partners at FedEx, USPS, etc.

The shipping process depends on your order and on our warehouses that are based in South Korea, Hong Kong, Japan, etc. Each warehouse conducts different safety measures that align with their country's policy; hence processing may vary. With the items, careful packaging, the pandemic, different countries, and different policies for safety measures being all taken into account, shipping may take 2-6 weeks.

If your item matches an item from a canceled order, we will ship and deliver your then item in less than 10 business days.

All orders will receive full tracking information via email and/or SMS text.

 

I did not receive my package, but my tracking number says it was delivered.

Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors, or building manager/mailroom before contacting us. If you cannot locate the package, please contact us, and we will file a claim. Based on the outcome of the claim, we may or may not be able to replace your order. For example, We will replace or refund if the item was mishandled by us. If it were stolen off your porch, that would be a more difficult situation.

So Kawaii Desu is not liable for missing or lost packages once tracking shows delivered.